At CheckYourSTD.com, your privacy and the protection of your personal data are of the utmost importance. We understand that ordering an at-home STD test is a sensitive matter, and we are committed to handling your information with the highest standards of confidentiality, transparency, and care. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe, in full compliance with the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About Us

CheckYourSTD.com is an online service operated from the Netherlands, offering reliable, discreet at-home STD testing across several European countries. Our services are designed to provide users with a fast and private way to monitor their sexual health.

If you have any questions regarding this policy or your data, you can contact us at:
Email: support@checkmystd.com
Location: The Netherlands

Please note: We operate exclusively via digital channels and do not offer telephone support.

2. Information We Collect

To provide our services effectively, we may collect and process the following types of data:

Personal Identifiable Information (PII):

  • Full name

  • Shipping and billing address

  • Email address

  • Country of residence

  • Mobile phone number (optional for updates)

Order & Payment Information:

  • Order history and order ID

  • Payment status and transaction ID (Note: payment details such as credit card numbers are processed securely by third-party providers; we do not store this data)

Health-Related Data (Sensitive):

  • Sample identification codes

  • Test result status (anonymized and processed by certified laboratories)

  • Gender and date of birth (only if required for medical processing)

Communication Records:

  • Emails, support tickets, live chat messages, and optional WhatsApp/SMS communications

Website Usage Data:

  • IP address, browser type, device, and cookies (see section 9)

3. How We Use Your Data

We use your data solely for the purposes necessary to deliver our services safely and legally, including:

  • Processing and fulfilling your order

  • Sending your test kit and communicating order status

  • Providing lab analysis and delivering your results

  • Offering customer support and responding to your inquiries

  • Sending service-related updates via email, SMS, or WhatsApp

  • Maintaining accurate records for legal and tax purposes

  • Improving website performance and user experience

Your data is never sold or shared for advertising purposes.

4. Sharing Your Data

Your personal data may be shared, under strict agreements, with the following third parties:

  • Logistics partners (e.g., DPD, UPS, PostNL) to deliver your test kit

  • Payment providers (e.g., Mollie, Stripe) to process transactions securely

  • Accredited laboratories for sample analysis and result reporting (only anonymous sample codes and necessary metadata are shared)

  • IT and cloud service providers for hosting, email delivery, and system management

All third-party partners are required to comply with GDPR and are contractually bound to handle your data with confidentiality and security.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill your order and deliver your test

  • Legal obligation: For compliance with medical and financial regulations

  • Consent: When you opt in for marketing, WhatsApp updates, or cookies

  • Legitimate interest: For improving our service and fraud prevention

6. How Long We Retain Your Data

We store your personal data only for as long as necessary:

  • Order and contact data: up to 7 years for compliance with tax and legal obligations

  • Health data: retained only as long as required by law, in anonymized or pseudonymized form

  • Support messages and communications: retained for up to 2 years for quality assurance

If you request deletion of your data, we will comply where legally permissible.

7. Data Security

We take data security very seriously. Measures in place include:

  • SSL encryption across our entire website

  • Encrypted databases and secure server infrastructure

  • Role-based access control

  • Secure, GDPR-compliant cloud storage

  • Regular security audits and risk assessments

Your test results and health data are never stored together with identifying information. All processing takes place in certified labs using anonymized sample codes.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you

  • Rectification: Correct any inaccurate or outdated data

  • Erasure: Ask us to delete your data, where legally possible

  • Restriction: Limit how your data is used in certain cases

  • Objection: Object to processing based on legitimate interests

  • Portability: Request your data in a machine-readable format

  • Withdraw consent: At any time, for optional services or marketing

To exercise any of these rights, email us at support@checkmystd.com. We respond to all requests within 30 days.

9. Cookies and Tracking Technologies

We use cookies to improve your experience, monitor website performance, and analyze usage. These may include:

  • Necessary cookies (for checkout, security, and functionality)

  • Analytics cookies (e.g., Google Analytics, anonymized)

  • Preference cookies (to remember your language or settings)

You can manage or disable cookies via your browser or through our cookie consent tool displayed on first visit.

10. External Links

Our website may contain links to other websites for informational purposes. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in the law or our services. The most current version will always be available on our website, and significant changes will be communicated to users.