At CheckYouSTD.com, we are committed to providing fast, reliable, and discreet shipping services to ensure your STI test kit arrives quickly and securely. Whether you're ordering from the Netherlands, Belgium, Germany, France, or Spain, we have structured our shipping process to meet the highest standards of efficiency, privacy, and medical care.

Countries We Ship To

We currently deliver to the following countries in Europe:

• Netherlands

• Belgium

• Germany

• France

• Spain

Each of these regions is supported by a tailored logistics network to ensure that your package arrives safely and on time.

Carriers and Delivery Partners

To offer dependable and fast shipping, we work with a combination of trusted international carriers and specialized local delivery partners. These include:

• DPD

• UPS

• PostNL

• Local courier services based on your country

This blended shipping network allows us to provide optimal delivery speeds and the flexibility to respond to local conditions and infrastructure.

Order Processing and Delivery Time

We process all orders placed before 23:59 (local time) the same evening. One of the key advantages of our shipping network is that we dispatch orders from within each country we serve, ensuring the fastest possible delivery.

This means that:

• Orders placed in the Netherlands are shipped from within the Netherlands

• Belgian orders are shipped from within Belgium

• German orders are shipped from within Germany

• And so on for France and Spain

Because your test kit is sent from a local hub, you can expect delivery the very next day, regardless of the country you're ordering from. This local fulfillment strategy allows us to eliminate cross-border shipping delays and provide a consistent, high-speed delivery experience throughout Europe.

Our logistics model is designed to give you the speed of a domestic shipment with the precision and care of a medical delivery service.

Free Shipping on Orders Over €50

To keep our service accessible, we offer free shipping on all orders of €50 or more. If your order total is below €50, a small shipping fee will be applied during checkout. This fee will be clearly displayed before payment so that there are no hidden surprises.

Discreet Packaging

Your privacy is extremely important to us. All test kits are shipped in plain, unmarked packaging. There are no company logos, brand names, or medical references on the outside of the box or envelope. This ensures that your order remains completely confidential and draws no attention upon delivery.

Medical-Grade Return Process

Included in your test kit is a prepaid, pre-addressed return envelope. You do not need to pay anything to return your sample. The envelope meets all legal and logistical standards for the safe transport of biological samples and complies with EU medical shipment regulations.

After completing your test, simply:

1. Place the sample in the included return packaging.

2. Seal it following the instructions provided.

3. Drop it into any local mailbox or use the pickup option offered by some carriers.

The return shipment is medically optimized to ensure it is fast-tracked directly to our partner laboratory. On average, samples arrive at the lab within 24–48 hours after mailing.

Sample Processing and Turnaround Time

Once the laboratory receives your sample, testing begins immediately. In most cases, results are available within 24 hours of the lab receiving your sample. This efficient process ensures you get accurate results as quickly as possible, minimizing anxiety and wait times.

Tracking and Notifications

As soon as your order is processed and shipped, you will receive a shipping confirmation email containing a tracking link. This link allows you to follow your package in real time, from the moment it leaves our facility to the moment it arrives at your door.

To ensure you’re always up to date, we keep you informed through multiple channels. You will receive automatic email updates, SMS notifications, and—if you opt in—WhatsApp messages with key information such as estimated delivery times, live tracking status, and confirmation once your package has been successfully delivered.

This multi-channel approach gives you full visibility and peace of mind, especially if you’re depending on a timely delivery. No need to guess where your test kit is—we’ll keep you informed every step of the way.

Delivery Delays and Support

While we work hard to ensure on-time delivery, unforeseen delays may occasionally occur due to weather, public holidays, or courier backlogs. If your test kit has not arrived within the expected timeframe, please contact our customer support team right away.

Our team will promptly investigate the issue, coordinate with the shipping carrier, and if necessary, send you a replacement at no extra cost.

Customer Support

If you have any questions regarding your order, shipping status, or how to return your sample, our customer service team is here to help. You can contact us via email, phone, or live chat. We pride ourselves on fast, friendly, and professional support to guide you through every step of the process.